Politica de devolución

Refunds
Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged, under prior authorization. Please contact us.

Merchandise Returns
Please refer to the return instructions on your packing slip, or call us at (786) 678-0359, Monday-Friday, 9AM-5PM East Standard Time.

Items should be returned to:
Joa Beauty
2410 NW 20 St
Miami, Florida 33142

Please make sure your package is insured and pre-paid, or that you have contacted us for return authorization and that you are using a pre-paid return label provided by Joa Beauty. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our RETURN LABEL:
Joa Beauty
2410 NW 20 St
Miami, Florida 33142

If you do not use a pre-paid return label, the shipping fee will not be deducted from your return. You will receive a confirmation e-mail once the package has arrived at our facilities. We cannot accept C.O.D. packages. Please allow one billing cycle for a credit card refund to appear on your statement.

By Mail
Your credit or refund will take 10-14 business days. If you ordered by credit card, we will credit your account and it will show on your following statement depending on the issuing bank and/or billing cycle. Insurance is covered when using a pre-paid return label. Unfortunately, we cannot refund your original shipping charges unless an item arrived defective or damaged.

By Phone
Simply call us at (786) 678-0359 if you want to exchange something unused or if you would like to request a pre-paid return label. For exchanges, we will send in-stock items right away, charge your credit card, and credit the return once we've received and processed it. Unfortunately, we cannot refund original shipping charges for exchanges or returns, unless an item arrives defective or damaged.

Effective Date
This Return Policy was last changed on 12/14/2021 9:26 AM EST.